Archives: FAQs

Do you do rush work?

Yes, for shorter pieces such as social media, press releases, selected revisions, and copy editing. Rush work is delivered back within 24 hours and clients can request two (2) pieces per month for rush service included in their package. This service is available Monday to Thursday only (not Friday).

What about long-form writing?

Long-form writing and editing is included with all packages. We assign custom delivery dates based on the scope of the work involved.

Does it include revisions?

Yes, it is an unlimited plan, so revisions and copy editing is included. You work with your writer directly on revisions and timing may vary, depending on the revisions required.

What is your standard turnaround time?

We need three full business days to work on each piece so it is a four (4) day turnaround time. For example, if we get a request on Monday, we will schedule it for delivery on Friday (after three full business days). We often deliver pieces sooner, depending on the type of content required, and get faster over time.

 

We work on pieces one after another like a “to do list” to ensure consistency with a writer who is dedicated to your account. If you send us more than one request per day, we ask for your priorities and stagger the start dates by two business days. Please contact us for more information about how we schedule items.

Can we use Google Docs?

Yes, as long as HeadStart can create the initial Google Doc on our side first and provide you with access. This helps us with tracking changes, version control, eliminating workflow bottlenecks, and maintaining security. We can also give our Managing Editor access for quality control checks.
  
We save an MSWord file on your behalf (by downloading the Google Doc) so that we can send you all of your files quickly if you need them, and we have a record of what we delivered. This ensures business continuity for you and for other team members who may or may not have access.