Why don’t you use Google Docs?

Avoiding 3rd party apps, such as Google Docs, helps us with tracking changes, version control, eliminating workflow bottlenecks, and maintaining security.
In MSWord, we can preserve the content, comments and changes and they are compatible with Google Docs. You can still use it if you like as part of your process, just download and send us the file when you are ready for us to edit/write.

By avoiding logging into to other company sites, we can also keep reference material on file for easy and fast reference for all writers, plus our Managing Editor for quality control.

Also, working with MSWord doc files ensures that you can retrieve your library of content at any time for your own peace of mind and business continuity.

Do you do rush work?

Yes, for shorter pieces such as social media, press releases, selected revisions, and copy editing. Rush work is delivered back within 24 hours and clients can request two (2) pieces per month for rush service included in their package. This service is available Monday to Thursday only (not Friday).

How does research factor into standard turnaround times?

For nearly all blog posts and articles under 1200 words, we can deliver pieces within our standard delivery times (the day after 3 full business days have elapsed or sooner). For longer pieces (e-books and whitepapers over 1200 words) or for pieces that require specific research, custom delivery dates apply. 

What types of research sources do you have access to?

In addition to publicly available sources, we have access to Statista, Harvard Business Review, The Wall Street Journal, and The Globe and Mail.

We cannot access paywalled sources such as academic articles or industry-specific research reports (e.g., Gartner, Forrester). If you would like us to refer to these materials when writing your pieces, please send them to us with your outline.  

Do you provide research?

Yes, we research every piece when appropriate and often we go above and beyond. All our writers are skilled at finding the information needed to write high-quality pieces. If we don’t find what you may have requested, we will ask you for additional instructions or discuss a workaround. 

Do you interview experts or executives for case studies or blogs?

Yes, we schedule interviews for you and our writers interview subject matter experts on a regular basis when requested. Our writers then use the interview material to write articles, blog posts, case studies, and thought leadership pieces.

To ensure that we can maintain our promised delivery dates, we conduct a single interview for each piece and prefer that there be no more than two interviewees on the call. We do not do any cold outreach to find interview subjects. 

Do your writers know my industry?

Our writers work in many different industries and are top-notch researchers and subject-matter experts themselves because they work side by side with our clients.
In our experience, tone of voice, style, quality and consistency for your audience becomes the priority when you hire a writing service. This is why we work closely with clients on an ongoing basis – monthly or yearly – to deliver the right tone, style, quality and consistency for your audience.
We also record calls to pull phrases directly from subject matter experts to capture their tone and style.

What about long-form writing?

Long-form writing and editing is included with all packages. We assign custom delivery dates based on the scope of the work involved.